Trusted by leading companies
Our Services
Comprehensive outsourcing solutions designed to drive your business forward
Call Center
Inbound and outbound support with highly trained bilingual agents. Sales, technical support, and world-class customer service.
Learn MoreBack Office
Data processing, administration, accounting, and document management with proven precision and efficiency.
Learn MoreIT Outsourcing
Help desk, software development, infrastructure management, and specialized technical support.
Learn MoreCustomer Experience
Omnichannel support — chat, email, social media, and phone — for an exceptional customer experience.
Learn MoreAgents
Clients
Years of Experience
Client Satisfaction
Why Guatemala?
The nearshore advantage your business needs
Same timezone as U.S. Central
Bilingual English-Spanish talent
Cost savings of up to 60%
Cultural affinity with U.S. markets
World-class tech infrastructure
Large pool of young, skilled talent
What Our Clients Say
Success stories that speak for themselves
“KODA BPO transformed our customer support operations. Their bilingual agents handle our calls with exceptional professionalism, and we cut costs by 45%.”
Maria Fernanda Lopez
VP of Operations, TechCorp USA
“The transition was seamless. KODA's team integrated with our culture from day one. Our customer satisfaction scores jumped 12 points in the first quarter.”
James Richardson
CX Director, RetailMax Inc.
“We've been working with KODA for three years and the results speak for themselves. Reliability, quality, and communication with no language or timezone barriers.”
Carlos Mendez
CEO, FinServ Global
“We needed to scale our technical support team quickly. KODA helped us do it in weeks, not months. The talent in Guatemala is truly world-class.”
Sarah Chen
Head of Support, SaaS Solutions
Latest Articles
Insights, trends, and best practices in outsourcing
5 Advantages of Nearshore BPO in Guatemala
Discover why Guatemala is becoming the preferred outsourcing destination in the region.
Read MoreHow to Cut Costs Without Sacrificing Quality
Proven strategies to optimize customer support operations with nearshore talent.
Read MoreThe Future of Customer Experience in 2026
Emerging CX trends that are transforming the relationship between businesses and clients.
Read MoreReady to Transform Your Operations?
Discover how KODA BPO can supercharge your business with world-class nearshore solutions.
Contact Us Today