Call Center
Inbound and outbound support with highly trained bilingual agents. Sales, technical support, and world-class customer service.
World-Class Call Center Services
At KODA BPO, our Call Center service is designed to be a seamless extension of your team. We employ rigorously trained bilingual agents (English and Spanish) who understand the importance of every customer interaction. From the first call to final resolution, every contact reflects your brand's values and standards.
Operating from Guatemala gives us a distinct nearshore advantage: the same time zone as the U.S. Central, cultural affinity with North American markets, and significantly lower operating costs without sacrificing quality. Our facilities feature state-of-the-art telecommunications infrastructure, connectivity redundancy, and business continuity protocols.
What We Offer
Our Call Center services portfolio covers all of your company's communication needs. Whether you need a dedicated team or a shared model, we tailor the solution to your specific requirements.
Every campaign is supervised by team leaders with extensive contact center management experience, ensuring consistent performance metrics and continuous quality improvement.
Our Services Include
- Inbound Support: Customer service, help desk, order taking, and appointment scheduling
- Outbound Campaigns: Sales, collections, satisfaction surveys, and data updates
- Technical Support: Tier 1 and Tier 2 for technology products and software
- Multichannel Support: Phone, live chat, and email seamlessly integrated
- Extended Hours: Coverage from 6 AM to 10 PM Central Time, with 24/7 options
- Real-Time Reporting: Custom dashboards with your operation's KPIs
Why Choose KODA BPO
Bilingual Agents
100% English-Spanish bilingual team with neutral accents and continuous customer service training.
Cutting-Edge Tech
ACD, IVR, predictive dialer, integrated CRM, and workforce management tools.
Flexible Hours
Coverage from 6 AM to 10 PM Central Time with 24/7 availability based on your needs.
Quality Assured
Continuous quality monitoring, call recording, and periodic performance evaluations.
PCI-DSS Compliant
Secure payment information handling with certified security protocols.
Rapid Scalability
New agent ramp-up in under 2 weeks to keep pace with your growth.
Our Process
Initial Consultation
We analyze your needs, call volume, and service objectives.
Solution Design
We create a customized plan with scripts, metrics, and team structure.
Training
We train your dedicated team on your products, processes, and culture.
Launch
We start operations with intensive monitoring and continuous optimization.
Initial Consultation
We analyze your needs, call volume, and service objectives.
Solution Design
We create a customized plan with scripts, metrics, and team structure.
Training
We train your dedicated team on your products, processes, and culture.
Launch
We start operations with intensive monitoring and continuous optimization.
Ready to Get Started?
Contact us today to learn how our services can transform your operations and drive growth.
Contact Us