Operations Full-Time
Call Center Supervisor
Guatemala City
Job Description
You will lead a team of customer service agents, ensuring quality and productivity metrics are met. Your role will be key in motivating the team, identifying areas for improvement, and delivering an exceptional customer experience.
Requirements
- Minimum 2 years of call center supervision experience
- Advanced English (B2+ or higher)
- Proven leadership and team management skills
- Knowledge of call center metrics (AHT, CSAT, FCR)
- Analytical skills and report management ability
- University degree (preferred)
Benefits
- Competitive salary based on experience
- Quarterly KPI achievement bonuses
- Premium health and life insurance
- Leadership development program
- Growth opportunities to managerial roles
- Parking included
Interested in this position?
Send your resume and cover letter to our talent team. We will get back to you as soon as possible.