CX Full-Time
Customer Experience Specialist
Guatemala City
Job Description
You will design and execute strategies to improve the customer experience across all touchpoints. You will work closely with operational teams to implement data-driven improvements based on customer feedback.
Requirements
- 2+ years of experience in Customer Experience or similar roles
- Knowledge of customer journey mapping methodologies
- Experience with survey tools and feedback analysis
- Strong presentation and communication skills
- Advanced English
- Analytical thinking and results-oriented mindset
Benefits
- Competitive salary
- Health and life insurance
- CX certification program
- Flexible schedule
- Participation in industry conferences
- Clear career path toward leadership roles
Interested in this position?
Send your resume and cover letter to our talent team. We will get back to you as soon as possible.